We want you to love your soap rituals as much as we loved crafting them. If something’s not right, we’re here to make it better.
Because our products are personal-care items, we do not accept returns on opened or used soaps. However, if your order arrived damaged, incorrect, or less than stellar, please reach out within 7 days of delivery so we can make it right.
Item must be unused and in original packaging
Proof of purchase required
Return shipping costs may apply depending on the situation
If approved, refunds will be issued to your original payment method. Please allow 3–5 business days for processing after approval.
We currently do not offer direct exchanges. If you’d like a different item, you're welcome to place a new order after receiving your refund.
For returns or concerns, email us at Twilightsoapco@yahoo.com with your order number and details. We'll respond within 2 business days.
Soaps aren’t forever—but your satisfaction is.
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